A speedy and reliable processing of complaints will distinguish your service and further customer satisfaction.
EuroQ is a reliable partner for examining accumulated rejects, detecting the cause of defect, developing corrective action and documenting the complaint processes. If commissioned by you, our experts will conduct suppliers’ audits and develop actions for quality improvement in workshops together with the latter.
- Incoming goods checks
- Random checks based on statistical evaluations
- Comprehensive reporting (8D report), which you may access online at any time via our VPS system
- Tracking of remedying actions
- Conducting of suppliers’ audits
- Workshops with suppliers for quality improvement
- Sampling processes
Via our VPS system you can access the complete process through documentations and reports online. This allows you to monitor our services at any time.